Manage privacy choices, account access, notifications and common problems.
Are receipts and statements sent to a server to be read?
Only their text, and only with your agreement. A statement file never leaves your phone.
Statements you import. The file stays on your phone and is never uploaded. A CSV or spreadsheet file is always read on your phone. For a PDF or a photo of a statement, if you have agreed to Tally reading your statements, the text read off it is sent to Anthropic to be read, and is not kept: the dates, descriptions, amounts and balances it prints, the bank's name, and patterns from rows you have already ruled on in a review. The app asks before the first statement is sent. If you have not agreed, or you turn off Read statements with Tally in Settings → Privacy & data → Privacy & security, your phone reads it instead. The rows you accept sync to your space.
Statements you email in. Mail sent to your import address is received by our own mail service in London. Its attachments are moved to your household's private storage within seconds and the email is deleted. The file is deleted as soon as you import or dismiss it, and after 14 days either way. When you import it, it is read in the same way as above.
Receipts and categories. Your phone recognises the text on a receipt. If Tally is on, that text is sent to Anthropic to pull out the shop, total and items; the photo is not. With Tally on, the app also sends a shop or payee name to suggest a category, including the description of a statement line you are adding as a spend. If Tally is off, nothing is sent and you fill these in yourself. A receipt photo you attach to an expense is stored with it in your space's private storage.
Shopping-list photos are read on your phone too; one is sent only when you tap Read with Tally for it. Questions to Tally and its other features send what they need to answer. The Privacy Policy has the full detail.
How do I hide balances or lock the app?
Use the privacy controls in Settings to reduce what is visible on your phone.
Turn on Hide balances in Settings → Preferences; the same switch is also in Settings → Privacy & data → Privacy & security. To lock the app, open Settings → Privacy & data → Privacy & security and turn on Face ID or choose Set passcode. When balances are hidden, supported app summaries and widgets mask figures.
Hiding figures changes what is displayed; it does not remove financial records from the account or other space members' views.
How do I change reminders and notifications?
Choose notification categories in Settings and check iOS permissions.
Open Settings → Preferences → Notifications in Shared Finance and review the categories you want. You can also change the app's notification permission in iOS Settings.
If reminders stop, check both places, then confirm that the bill or statement date is still correct. A notification is a prompt; it does not make a payment.
Why did a change not save?
Check the connection and retry after confirming the current record state.
Some screens need a connection to load or save shared records. Check your internet connection, return to the affected screen and refresh. Before trying again, check whether the change already appeared; a delayed response does not always mean the save failed.
If the app shows an error, use its Retry action when available. Keep the app open until a queued item finishes, and do not create a duplicate entry while the first one is still pending.
How do I keep access to a guest account?
Add an email to save the account on another device.
If your account was created without an email, open Settings, tap Save your account (near the top, marked Guest) and follow the steps to attach one. Do this before changing or replacing the phone.
A guest session is kept in the device Keychain and may not be recoverable if the device is lost or erased before you save the account.
How do I delete my account or export my records?
Export first if you need a copy, then use the account controls.
To save a copy first, open Settings → Privacy & data → Your data, then choose an export under Take it with you. To delete the account, open Settings, tap your name at the top to open Profile & account, then choose Delete account and follow the confirmation steps.
Deleting your account removes your access and personal account details. Shared expenses, shares and repayments can remain for the other members of a space, with your identity removed. Review the confirmation and the Privacy Policy before continuing.
If you need help, visit contact support.
How do I contact support?
Send a description of the issue without including passwords or bank logins.
Use the support page to contact Shared Finance. Include your app version, device model, what you were trying to do and the message shown on screen.
Please do not email your bank password, sign-in code, full card number or an unredacted statement. If you attach a screenshot, check it for balances and account details first.